A Balanced Scorecard Contains Four Major Perspectives: Customer Service, External

question 141

True/False

A balanced scorecard contains four major perspectives: customer service, external business processes, financial performances, and the organization's capacity for learning and growth.

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Definitions:

Social Media Comments

Responses or reactions posted by users on social media platforms to share opinions or feedback on content.

Digital Messages

Electronic messages that are transmitted over a network, including emails, text messages, and instant messages.

Planning

The process of making detailed arrangements or preparations for future activities or events.

Writing

The process of using symbols (letters of the alphabet, punctuation, and spaces) to communicate thoughts and ideas in a readable form.