A Balanced Scorecard Contains Four Major Perspectives: Customer Service, External

question 141

True/False

A balanced scorecard contains four major perspectives: customer service, external business processes, financial performances, and the organization's capacity for learning and growth.

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Definitions:

Involuntary Workers

Individuals who are employed against their will, often under threat of punishment or within coercive environments.

Suitable Full-Time Work

Employment that aligns with an individual’s skills, availability, and offers adequate compensation and working conditions.

Employers

Organizations or individuals who hire and pay employees to perform specific tasks or services.

Training and Benefits

Programs and incentives provided by employers to enhance the skills of their workforce and improve their welfare, respectively.