The Determination and Adjustment of the Organization's Ability to Produce

question 108

Multiple Choice

The determination and adjustment of the organization's ability to produce products and services to match customer demand is called

• A) organizational flexibility.
• B) capacity planning.
• C) customer satisfaction.
• D) MRPII.
• E) none of these.

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Definitions:

Mediation

A form of conflict resolution in which an impartial third party facilitates communication and negotiation between disputing parties to help them reach a mutually acceptable agreement.

Neutral Party

An unbiased individual or entity not involved in the interests of any of the disputing parties, often used in negotiations or conflict resolution.

Peer Review

Process for resolving disputes by taking them to a panel composed of representatives from the organization at the same levels as the people in the dispute.

Outplacement Counselor

A professional who assists departing employees transition to new jobs or careers, often provided by the employer as part of a severance package.