Choose the One Most Appropriate Answer for Each

question 59

Multiple Choice

Choose the one most appropriate answer for each.
-a lending industry nickname for the Federal National Mortgage Association

• A)alienation clause
• B)automated underwriting systems
• C)computerized loan origination
• D)disintermediation
• E)due-on-sale clause
• F)Fannie Mae
• G)Farmer Mac
• H)Fiat money
• I)FIRREA
• J)Freddie Mac
• K)Ginnie Mae
• L)mortgage broker
• M)mortgage company
• N)mortgage-backed securities
• O)municipal bonds
• P)participation certificates
• Q)prepayment penalty
• R)primary market
• S)secondary mortgage market
• T)usury

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Definitions:

Balanced Scorecard

A strategic planning and management system used to align business activities with the vision and strategy of the organization by monitoring performance against strategic goals.

Customer Measures

Metrics used by businesses to evaluate the satisfaction and experience of their customers.

Internal Business Process Measures

Metrics that evaluate the efficiency and effectiveness of a company's internal processes.

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.