At the Lands' End Web Site,a Customer Can Chat Online

question 138

Multiple Choice

At the Lands' End Web site,a customer can chat online with customer service representatives while shopping.This live help allows the customer to have questions answered before placing an order.This focus on meeting customer needs illustrates a(n) _____ orientation.

• A) societal
• B) market
• C) sales
• D) production
• E) one-to-one

---

Definitions:

Energy Consumption

The amount of energy or power used by physical or biological entities.

Kcal/min

A unit of measure for the rate of energy expenditure, indicating kilocalories expended per minute.

Cluster Sampling

A sampling technique where the population is divided into clusters, and a random sample of these clusters is selected to represent the whole population.

Pulitzer Prize

The Pulitzer Prize is an award for achievements in newspaper, magazine and online journalism, literature, and musical composition within the United States.