Customer Relations Management Is Considered a Closed-Loop System

question 52

Multiple Choice

Customer relations management is considered a closed-loop system.Which part of the loop seems the least important in designing CVS's self-checkout?

• A)identify customer relationships
• B)understand interactions with current customer base
• C)capture/store/integrate customer data based on interactions
• D)identify/leverage best customers
• E)all of the above

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Definitions:

Psychology

The analysis of the cognitive functions of the human brain and their effect on behavior in distinct scenarios.

Freud

An Austrian neurologist best known for founding the psychoanalytic method of psychology, focusing on unconscious motives and conflicts.

Re-evaluation

The process of reassessing or analyzing something again or differently, often to make new judgments or decisions.

Self-concept

An individual's awareness of their own attributes, abilities, attitudes, and values; essentially how one perceives oneself.