Paul Operates Kayak

question 13

Multiple Choice

Paul operates Kayak.com,a company that allows customers to efficiently search company databases and find the best airline and hotel deals all over the Web.Kayak does not make bookings but rather provides recommendations for the best travel plans.Travel providers pay Kayak a commission for most customers who click through to their sites.Paul wants his users to have as short and sweet an experience on Kayak as possible.Time is of the essence in responding to any customer question,especially in this day where airfare can increase dramatically in just a couple of hours.Paul is devoted to:

• A) improving service delivery.
• B) maximizing queues.
• C) reducing discrepancies of assortment.
• D) reducing wait time.
• E) managing service capacity.

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Definitions:

Sellers

Individuals or entities that offer goods or services in exchange for payment or other compensation.

Rent Control

A government policy or regulation that sets a maximum price landlords can charge for rent, aimed at making housing more affordable.

Higher Quality Housing

Housing that exceeds the standard quality levels, often offering more space, better amenities, and prime locations.

Minimum Wage

The lowest legal hourly pay that employers can pay to workers, set by government policy to ensure a minimum standard of living for employees.