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What Is the Customer Service Management Process? List Five Activities

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What is the customer service management process? List five activities that are a part of this process.


Definitions:

Network Structure

A flexible organizational design characterized by interconnected nodes of teams or individuals, facilitating adaptability and information exchange.

Core Competencies

The essential capabilities and strengths that give an organization or individual a competitive advantage.

Divisional Organizational Structure

Is an organizational form in which the company is divided into semi-autonomous units, each focusing on a specific product line or geographic area.

Divisional Structure

A type of organizational structure where operations are grouped based on distinct products or services, serving different markets.

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