The Original Idea to Get Customers to Rate and Review

question 120

Multiple Choice

The original idea to get customers to rate and review products on Petco's Web site helped Petco understand who was using their site.Which step in the CRM cycle is this?

• A)Identify customer relationships.
• B)Capture customer data based on interactions.
• C)Identify best customers.
• D)Leverage customer information.

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Definitions:

Developmental Needs

Refers to the requirements necessary for the physical, emotional, cognitive, and social growth of individuals at various stages of their lives.

Controlling Parenting

A parenting style characterized by high demands and low responsiveness, where parents dictate many aspects of their children's lives.

Subsistence Levels

The minimum levels of resources required by an individual or population to maintain basic health and life.

Developmental Niche

The unique physical, social, and cultural settings that shape an individual's development, including parenting practices and environmental influences.