For a CRM System to Be Effective,customer Information Must Be

question 75

True/False

For a CRM system to be effective,customer information must be stored in a data matrix.

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Definitions:

Kirkpatrick's Hierarchical Model

A model used to assess training initiatives, which is divided into four stages: Reaction, Learning, Behavior, and Results.

Barriers

Obstacles that impede progress or achievement.

Evaluation

The systematic process of collecting, analyzing, and using information to assess the effectiveness and impact of projects, programs, or policies.

Internal Referencing Strategy

A method in decision-making that relies on an individual's personal standards or experiences, rather than external sources.