Using Customer Database Information to Offer Related Products to Customers

question 111

Multiple Choice

Using customer database information to offer related products to customers is called:

• A) incremental selling
• B) cross-selling
• C) relationship marketing
• D) informed selling
• E) synergistic selling

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Definitions:

Tubular Reabsorption

The second process of urine formation in which the glomerular filtrate flows into the proximal convoluted tubule.

Glomerular Filtration

The process by which the kidneys filter blood, removing excess wastes and fluids to produce urine.

Efferent Arterioles

Structures that deliver blood to peritubular capillaries that are wrapped around the renal tubules of the nephron in the kidneys.

Peritubular Capillaries

Small blood vessels that surround the tubules in the kidney, involved in the exchange of substances between blood and the filtrate in nephrons.