In a CRM System,_____ Are All Areas of the Business

question 128

Multiple Choice

In a CRM system,_____ are all areas of the business where customers have contact with the company and data may be gathered and used to guide and direct the decision making within that business unit.

• A)touch points
• B)focus points
• C)data mining points
• D)information search periods
• E)observational points

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Definitions:

Depreciation

A fall in the price of a nation’s currency relative to foreign currencies.

Depreciation

The process of allocating the cost of a tangible or physical asset over its useful life, reflecting wear and tear or obsolescence.

Imports

Goods and services purchased by a country from other countries.

Exports

Goods or services produced domestically and sold to buyers in another country.