After Ruth and Mike Had Paid in Advance for Their

question 42

Multiple Choice

After Ruth and Mike had paid in advance for their week's stay at a Vermont Inn,Ruth felt that they might have chosen poorly and that they were committing themselves to stay at a place they might hate.Then Ruth got a letter from the Inn's owner stating that she was looking forward to their visit and asking what they most enjoyed for breakfast.The hospitality of the letter dealt with Ruth's cognitive dissonance by:

• A) cross-selling
• B) disintermediation
• C) spamming and flaming
• D) implementing a penetration strategy
• E) reinforcing her purchase decision

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Definitions:

Workforce Diversity

Workforce Diversity refers to the range of differences among the employees of an organization, including gender, ethnicity, age, sexual orientation, and cultural background.

Factors

Variables or components that contribute to a particular outcome or situation.

Deadweight Loss

The loss of economic efficiency that can occur when the equilibrium for a good or service is not achieved or is not achievable.

Excise Tax

A tax levied on the sale of specific goods and services, such as tobacco, alcohol, and gasoline.