The Original Idea to Get Customers to Rate and Review

question 120

Multiple Choice

The original idea to get customers to rate and review products on Petco's Web site helped Petco understand who was using their site.Which step in the CRM cycle is this?

• A)Identify customer relationships.
• B)Capture customer data based on interactions.
• C)Identify best customers.
• D)Leverage customer information.

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Definitions:

Fiscal Policy

Government strategies used to influence economic conditions through spending and taxation.

Budget Deficits

The situation where a government's expenditures exceed its revenues, leading to the accumulation of debt.

Demand-Side Economics

Macroeconomic policy that focuses on shifting the aggregate demand curve as a way of promoting full employment and price stability

Supply-Side Economics

Macroeconomic policy that focuses on a rightward shift of the aggregate supply curve through tax cuts or other changes to increase production incentives.