What Results from Allowing Customers in an Auto Dealership Service

question 78

Multiple Choice

What results from allowing customers in an auto dealership service department to talk directly to the mechanic rather than to a service manager?

• A) It creates a buffering role.
• B) It creates a boundary-spanning role.
• C) It makes the company less fluid.
• D) It makes the company less responsive to customers.

---

Definitions:

Client-Centered Approach

A therapeutic method that focuses on the patient's self-perceived abilities, problems, and issues, emphasizing empathy and unconditional positive regard.

Dialectical Behavior Therapy

A form of cognitive-behavioral therapy aimed at teaching skills to manage emotional distress, improve interpersonal relationships, and live mindfully.

Borderline Personality Disorder

A mental health disorder marked by patterns of ongoing instability in moods, behavior, self-image, and functioning.

Eclectic or Multimodal Therapy

A therapeutic approach that combines techniques from various therapeutic modalities to tailor treatment to a client's individual needs.