The Key Reason Many CRM Programs Failed Was

question 166

Multiple Choice

The key reason many CRM programs failed was:

• A) failure to differentiate customer profiles
• B) firms did not understand customers
• C) a focus on technology rather than people
• D) a focus on sales rather than enhancing relationships with customers

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Disposable

Items designed for single use before being discarded, often used for hygienic purposes or convenience.

Washable

Characteristic of items that can be cleaned and maintained through washing without damage.

Weigh Infants

The process of measuring the weight of an infant, crucial for monitoring their growth and health.

Unclothed

Refers to the state of being without clothes or not covered by clothing.