Jennifer Is a Salesperson and Has Just Finished Answering Objections

question 21

Multiple Choice

Jennifer is a salesperson and has just finished answering objections of a client. The next step in the selling process for Jennifer is:

• A) to make the sales presentation
• B) acquire knowledge of the client
• C) the sales closing
• D) the follow-up

---

Definitions:

Substantial Evidence

A level of evidence that is more than a mere scintilla but less than a preponderance, often used as a standard for upholding the findings of administrative agencies and lower courts.

Fact Finding

The process of gathering factual information and evidence, often used in legal proceedings or investigations.

Informal Rule Making

A regulatory process set by administrative agencies which lacks the formalities of a trial, often based on public commenting.

Formal Rule Making

A process involving public notice and the opportunity for public comment before a government agency can establish new regulations.