_____ Are Quantifiable Measurements That Assess Progress Toward Organizational Goals

question 54

Multiple Choice

_____ are quantifiable measurements that assess progress toward organizational goals and reflect the critical success factors of an organization.

• A) Business intelligence matrices
• B) Social graphs
• C) Key performance indicators (KPIs)
• D) Dashboards

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Definitions:

Support Processes

Support processes are the administrative and facility-related activities in an organization that assist in the production of goods or delivery of services but are not directly involved in the primary operations.

Value Chain

A model that describes the full range of activities required to create a product or service, from conception through the different phases of production to eventual delivery to the consumer.

Mass Services

Services provided to a large number of customers with standardized processes, often seen in the banking and retail sectors.

High Contact Time

Situations where there is extensive interaction or engagement over a period between two parties, such as in education or customer service.