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Policy and procedures should be updated:
Empathy
The ability to understand and share the feelings of another from their perspective; it is central to effective communication and to building relationships.
Philosophical Reasons
The underlying rational concepts or thoughts that explain why something is done or believed in.
Warmth
In psychology, it refers to the counselor's ability to convey caring, respect, and nonjudgmental understanding to the client, fostering a safe therapeutic environment.
Clarifying
The process in counseling and communication in which ambiguity is reduced or eliminated to ensure understanding.
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