Which of the Following Openings Is Most Appropriate for a Straightforward

question 52

Multiple Choice

Which of the following openings is most appropriate for a straightforward claim letter?

• A)You have sold me jewelry for three years, and you have never failed to deliver nice merchandise in the past.
• B)On April 2 I opened your delivery containing the chain (Item No. 544558-15454)I ordered on March 1.
• C)Please replace this damaged 18-inch sterling silver herringbone chain received as part of Order No. 248-21.
• D)I am very upset with the broken 18-inch sterling silver herringbone chain in your recent shipment because I had no necklace to wear to my son's wedding!

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Definitions:

Residual Value

The estimated amount that an asset is worth at the end of its useful life.

Annual Depreciation Expense

Annual depreciation expense is the portion of the cost of a fixed asset that is expensed each year over its useful life, reflecting its decrease in value.

Straight-Line Depreciation

A method of allocating the cost of an asset evenly over its useful life, indicating how much of the asset's value has been used up each year.

Accumulated Depreciation Balance

The total amount of depreciation expense that has been recorded against a fixed asset since it was acquired.