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Firms possessing certain core competencies are more likely to create competitive advantages based on these competencies. However, before a competitive advantage can be translated into specific customer benefits, the firm's __________ must recognize that its competencies give it an advantage over the competition.
Organizational Structure
A framework of work roles that helps shape and support employee behavior.
Work Roles
The set of responsibilities, tasks, and expectations assigned to an individual in a professional setting, based on their position or job description.
Employee Behavior
The way employees act within an organization, including their attitudes, actions, and interactions with others, which can impact job performance and organizational success.
Individual Source
A single entity or person from which information, data, or resources originate.
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