Customer Relations Specialist Kendra Must Deny a Customer's Refund

question 44

True/False

Customer Relations Specialist Kendra must deny a customer's refund. In her message to the customer, Kendra should include a statement such as If you had read the return policy printed on your receipt, you should know that cash refunds will not be granted.

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Definitions:

Instruction Address

A specific location in memory where an instruction or operation code is stored for CPU retrieval and execution.

PLC Emergency Stop Circuits

Safety features in Programmable Logic Controllers designed to halt operations immediately to prevent accidents or equipment damage.

MCR Instruction

Master Control Reset Instruction, used in programming PLCs to control the execution of blocks of logic.

De-energize MCR Coil

The process of removing electrical power from a Master Control Relay (MCR) coil, which stops the current path in the control circuit.