As a Manager, Kelly Must Communicate to Her Employees Some

question 129

Multiple Choice

As a manager, Kelly must communicate to her employees some bad news that will likely upset them.  What is the best advice for her to follow when communicating this bad news? ​

• A)Let her employees learn of the bad news through the media.
• B)Ask her employees their feelings about the bad news immediately after she has presented it.
• C)Practice what she is going to say.
• D)Wait to deliver the bad news until a Friday afternoon so that employees have an opportunity to process the bad news.

Understand the principles of new public management and its impacts on efficiency and accountability.

Comprehend the dialogue-based nature of determining public interest.

Appreciate the recurrent themes of new public service including citizenship, community, and inclusion.

Recognize the importance of valuing citizenship and public service over entrepreneurship.

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