Before You Write a Message, Your First Step Should Be

question 12

Multiple Choice

Before you write a message, your first step should be to

• A)conduct research.
• B)prepare an outline of your ideas.
• C)analyze the audience and anticipate its reaction to the message.
• D)select an appropriate organizational pattern.

---

Definitions:

Product Warranty Expense

Costs that a company incurs for repairing, replacing, or servicing products under warranty.

Sales

The total revenue generated from the sale of goods or services by a company during a specified period.

Warranty Obligations

Commitments made by a seller to repair, replace, or refund products that fail within a certain period.

Warranty Expense

Expenses a business faces for the repair or replacement of products covered by warranty.