The Manager Noticed That Stephen Slammed His Desk Drawer Right

question 37

Multiple Choice

The manager noticed that Stephen slammed his desk drawer right after he said that he was happy to work late. The manager should

• A) tell Stephen that he should behave more professionally.
• B) respond to the verbal message only and thank him for working late.
• C) politely seek additional information by saying, I'm not sure that you really want to stay late. Do you have somewhere you need to be?
• D) fire Stephen for insubordination.

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Definitions:

Lower Costs

A reduction in the expenses incurred by a business or organization, improving profitability.

Supplier Expectation

The set of standards or requirements that suppliers believe they should meet in their dealings with purchasing organizations.

Jidoka

A concept in lean manufacturing that empowers machines and workers to stop the production line when a defect is detected.

Continuous Improvement

The ongoing effort to enhance products, services, or processes to increase efficiency and effectiveness.