Courteous Business Messages

question 3

Multiple Choice

Courteous business messages

• A)avoid using words that sound demanding or preachy.
• B)often turn demands into rhetorical questions.
• C)avoid hostility or anger.
• D)All answer choices are correct.

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Definitions:

Developmental Disabilities

A diverse group of chronic conditions due to impaired physical, learning, language, or behavior development starting before adulthood.

Physical Neglect

The failure to provide necessary care, such as food, clothing, shelter, or medical attention, resulting in harm or risk of harm.

DSM-5 Criteria

Diagnostic standards and criteria for mental disorders used in the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition.

Avoidant Personality Disorder

A mental health condition characterized by extreme shyness, feelings of inadequacy, and a hypersensitivity to rejection.