Courteous Business Messages

question 3

Multiple Choice

Courteous business messages

• A)avoid using words that sound demanding or preachy.
• B)often turn demands into rhetorical questions.
• C)avoid hostility or anger.
• D)All answer choices are correct.

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Definitions:

Syntax

The combining of words and phrases to form sentences.

Syntax

The set of rules and principles that govern the structure of sentences in a language or programming language.

Grammar

The set of structural rules governing the composition of phrases, clauses, and words in any given natural language.

Pragmatic Speech

The aspect of language use that focuses on practical and social communication skills, such as taking turns in conversation.