In Responding Positively, You Will Want to

question 77

Multiple Choice

In responding positively, you will want to

• A) focus your message first on resale or on the promotion of other business products.
• B) apply the same direct pattern used in making requests.
• C) start with an explanation of the reasons the request is granted.
• D) apply an indirect pattern to demonstrate respect for the recipient.

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Definitions:

Sensory Memory

The shortest-term element of memory that acts as a buffer for stimuli received through the senses.

Atkinson and Shiffrin

Psychologists who proposed a model of memory in the 1960s, known as the multi-store or modal model, which includes the sensory register, short-term memory, and long-term memory.

Memory Storage

Memory Storage is the process of retaining information in the brain over time through the encoding, storage, and retrieval of experiences and learned information.

Conscious Experience

The subjective awareness of one's thoughts, feelings, and surroundings.