In Writing Messages That Deliver Instructions, What Advice Should You

question 32

Multiple Choice

In writing messages that deliver instructions, what advice should you follow?

• A)Use an autocratic tone to establish the importance of the instructions.
• B)Assume that employees want to contribute to the success of the organization.
• C)Focus on the steps in the procedure and let the tone take care of itself.
• D)Criticize the person(s)responsible for trouble with previous procedures and then praise the person(s)responsible for the new procedure.

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Definitions:

PR Department

The division within a company or organization responsible for managing public relations efforts and strategies to maintain a positive public image.

Communications Consistency

The practice of ensuring that all forms of communication across various platforms and mediums maintain a uniform tone, style, and messaging.

Social Media Voice

Refers to the distinct personality a brand or individual exhibits on social media platforms through language, tone, and interactions.

Employee Relations

Strategic communication process that builds mutual relationships between an organization and its employees.