When Writing Persuasive Claim or Complaint Messages, You Should

question 54

Multiple Choice

When writing persuasive claim or complaint messages, you should

• A)suggest that the receiver intentionally deceived you or intentionally created the problem.
• B)use a moderate tone.
• C)inform the reader that you will contact the Better Business Bureau if your claim is not granted.
• D)use a strong tone with accusatory language to demonstrate your dissatisfaction.

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Definitions:

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