Which of the Following Statements About Claims Is Most Accurate

question 90

Multiple Choice

Which of the following statements about claims is most accurate?

• A)If you expect that your claim will be granted, a letter or e-mail message is not necessary.
• B)Businesses will probably take a claim letter more seriously than an e-mail message or a telephone call.
• C)All claim messages should be written using the indirect strategy.
• D)Smart businesses dislike receiving claim messages because it means they did something wrong.

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Definitions:

Persuasion

Persuading an individual to adopt a belief or take an action based on logical argumentation or discourse.

Rhetorical

Pertaining to the art of effective or persuasive speaking or writing, especially the use of figures of speech and other compositional techniques.

Nonhierarchical Environment

An organizational structure where power and authority are not held by specific positions or ranks, promoting equality.

Presentations

The act of showing and explaining the content of a topic to an audience or learner.