Which of the Following Statements About Claims Is Most Accurate

question 90

Multiple Choice

Which of the following statements about claims is most accurate?

• A)If you expect that your claim will be granted, a letter or e-mail message is not necessary.
• B)Businesses will probably take a claim letter more seriously than an e-mail message or a telephone call.
• C)All claim messages should be written using the indirect strategy.
• D)Smart businesses dislike receiving claim messages because it means they did something wrong.

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Definitions:

Better Off

A situation where an individual or group is in a more favorable or advantageous position than before.

Economic Efficiency

A condition in which all available resources are utilized in a way that produces the highest combination of quantity and quality of goods and services.

Market Economy

An economic system in which decisions on production and consumption are based on voluntary exchange in markets.

Incentives

Factors, monetary or otherwise, that motivate individuals or businesses to act in a certain way, typically to achieve certain goals or outcomes.