Arika Is Following the Three-Part Plan to Write a Claim

question 74

Multiple Choice

Arika is following the three-part plan to write a claim message about a problem with her digital communication service bundle. What should she put in her opening?

• A)A clear description of the desired action
• B)An explanation of the nature of her problem with the digital communication service bundle
• C)A goodwill statement and end date
• D)Her phone number

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Definitions:

Self-concept

An individual's perception of themselves, consisting of beliefs, feelings, and thoughts about one's identity and personal worth.

Attitude Formation

The process through which individuals develop their views and opinions about something.

Learning

The process of acquiring new understanding, knowledge, behaviors, skills, values, or preferences.

Motivation

The internal drive or external stimulus that prompts an individual to act or behave in a certain manner towards achieving a goal.