Which of the Following Openings Is Most Appropriate for a Claim

question 69

Multiple Choice

Which of the following openings is most appropriate for a claim message?

• A)For the past four years, we have held our annual banquet at your fine restaurant.
• B)On January 31 a number of our employees attended a banquet at your restaurant.
• C)Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet.
• D)We were extremely upset to learn that we were charged too much for our banquet .

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Definitions:

Cymbal Market

A niche market segment focused on the trade and distribution of cymbals, which are thin, round, metal plates used as musical instruments.

Product Changes

Alterations made to a product’s design, specifications, or features to improve performance, appeal, or to meet regulatory standards.

Universal Process Approach

A conceptual framework that suggests principles and processes used by managers are universally applicable to all organizations, regardless of type, size, or location.

Henry Fayol

A French engineer and management theorist who is best known for developing one of the earliest theories of management, emphasizing organizational structure, management process, and the key functions of management.