Most Companies Receiving a Claim Message Tend to

question 4

Multiple Choice

Most companies receiving a claim message tend to

• A)ignore the first phone call, e-mail, or letter.
• B)respond only to letters containing complaints that could result in lawsuits or financial harm.
• C)respond promptly because they want to maintain customer goodwill and loyalty.
• D)wait two to six weeks to establish a "cooling-off period" prior to responding.

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Definitions:

Freshwater Fishes

Fish species that live in bodies of freshwater like rivers, lakes, and ponds, as opposed to saltwater habitats.

Nitrogenous Wastes

Waste products that contain nitrogen, such as urea and ammonia, resulting from the metabolism of proteins.

Distal Convoluted Tubule

A portion of kidney nephron between the loop of Henle and the collecting duct system where selective reabsorption and secretion of ions occurs to maintain blood pH and electrolyte balance.

Reabsorption

The process by which substances are taken back into the bloodstream from the kidneys or other tissues.