The Buffer in a Bad-News Message Is a

question 53

Multiple Choice

The buffer in a bad-news message is a

• A) hint that good news will follow.
• B) statement completely unrelated to the bad news so that receivers will not know that bad news is coming.
• C) statement that reduces shock or pain and encourages the receiver to continue reading.
• D) denial of the requested action.

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Definitions:

Ernst & Young

A multinational professional services network specializing in auditing, consulting, tax, and advisory services.

Chobani

A US-based company known for producing yogurt and other dairy and plant-based products.

Hamdi Ulukaya

Founder of Chobani, a popular yogurt company, known for his innovative business practices and philanthropy.

Possession Utility

The value or benefit that comes from owning a product and being able to use it.