You Will Use the Direct Strategy for Your Message When

question 91

Multiple Choice

You will use the direct strategy for your message when the bad news is not damaging, when the receiver might overlook the bad news, when directness is preferred, and when

• A)the bad news threatens the customer relationship.
• B)the bad news is unexpected.
• C)firmness is necessary.
• D)the bad news will provoke a hostile reaction.

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Definitions:

Physical Trait

Observable characteristics of the body, including appearance, strength, and genetic features.

Genes

Units of heredity made up of DNA that carry information for the development, functioning, and reproduction of organisms.

Meiosis

A type of cell division that reduces the chromosome number by half, resulting in four haploid cells, each genetically distinct from the parent cell, involved in sexual reproduction.

Sperm Cell

The male reproductive cell, which can fertilize an egg cell to initiate the development of a new organism.