Which Statement Best Demonstrates the Use of Positive Wording

question 64

Multiple Choice

Which statement best demonstrates the use of positive wording?

• A)Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product.
• B)Unfortunately, we are unable to extend the warranty.
• C)Although the warranty will not be extended, we are happy to replace your item with a similar product at no charge.
• D)We regret to inform you that your request for an extended warranty has been denied.

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Definitions:

Opt/o

A prefix in medical terms relating to sight or the eyes, used in conditions, procedures, and specialties concerning vision.

Tars/o

A prefix in medical terminology relating to the ankle or ankle bones.

Posterior

A term denoting the back or rear position of a structure in relation to other structures of the body.

Anterior

Located towards the front of the body in anatomical positions.