Which Statement Best Demonstrates the Use of Positive Wording

question 64

Multiple Choice

Which statement best demonstrates the use of positive wording?

• A)Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product.
• B)Unfortunately, we are unable to extend the warranty.
• C)Although the warranty will not be extended, we are happy to replace your item with a similar product at no charge.
• D)We regret to inform you that your request for an extended warranty has been denied.

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Definitions:

Phalanges

The bones of the fingers and toes.

Metacarpals

are the five long bones in the hand that connect the wrist to the fingers, forming the part of the hand's skeleton known as the metacarpus.

Ulna

One of the two long bones in the forearm, extending from the elbow to the smallest finger, and when in anatomical position, is located on the inner aspect of the forearm.

Femur

The longest and strongest bone in the human body, extending from the hip to the knee.