Which of the Following Best Presents the Bad News in a Message

question 89

Multiple Choice

Which of the following best presents the bad news in a message refusing a customer's claim?

• A)We are sorry that we cannot give you a full refund for your DVD player.
• B)Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund.
• C)The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player.
• D)Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.

Describe the key elements of a creative organizational climate.

Understand the effect of workload pressure on creativity.

Recognize the factors that contribute to an individual's intrinsic motivation.

Understand the key attributes that are positively associated with creativity.

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Definitions:

Consolidated Financial Statements

Financial statements that aggregate the financial position and operating results of a parent company and its subsidiaries.

Intangible Assets

Non-physical assets owned by a business that can produce future economic benefits, such as intellectual property, goodwill, and licenses.

Expected Useful Life

It refers to the estimated duration a fixed asset is expected to be economically useful to the owner, beyond which it is considered to depreciate.

Amortized

The process of spreading the cost of an intangible asset over its useful life, or the reduction of debt through regular payments of principal and interest over a set period.