The Buffer in a Bad-News Message to Employees Should

question 31

Multiple Choice

The buffer in a bad-news message to employees should

• A) explain the organization's side of the story.
• B) mention reader benefits related to the reasons for the denial.
• C) provide information about an alternative if one exists.
• D) be a neutral or positive statement that transitions to the reasons for the bad news.

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Definitions:

Manufacture

The process of making products on a large scale using machinery, often involving the assembly of components or raw materials.

Brand Equity

represents the value and strength of a brand, determined by consumer perception, recognition, and loyalty, which can influence its overall financial value.

Quantitative Technique

A research or analysis method that focuses on obtaining and processing numerical data for statistical, mathematical, or computational analysis.

Aided Recall

A research technique where respondents are helped to remember specific information or advertisements through hints or prompts.