You Can Soften the Blow of the Bad News in Refusing

question 17

Multiple Choice

You can soften the blow of the bad news in refusing a typical request or claim by

• A)emphasizing the bad news.
• B)using the active voice.
• C)implying the refusal.
• D)accentuating the negative.

---

Definitions:

Self-handicapping

A cognitive strategy by which individuals avoid effort in the hopes of keeping potential failure from hurting self-esteem.

Lifelong Monogamy

The practice or state of having a sexual relationship with only one partner throughout one's lifetime.

Human Behavior

Encompasses the range of actions and mannerisms exhibited by humans in conjunction with their environment, social structures, and culture.

Contagious Disease

An illness that can be transmitted from one individual to another through direct or indirect contact.