You Can Soften the Blow of the Bad News in Refusing

question 17

Multiple Choice

You can soften the blow of the bad news in refusing a typical request or claim by

• A)emphasizing the bad news.
• B)using the active voice.
• C)implying the refusal.
• D)accentuating the negative.

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Definitions:

Capital Leases

Leases that are treated like asset purchases for accounting purposes because they transfer substantially all risks and rewards of ownership.

Minimum Operating Lease Payments

The lowest total amount that a lessee is obliged to pay over the lease term for the right to use an underlying asset, excluding contingent rent and lease incentives.

Discount Rate

The interest rate utilized in calculating the current value of future cash flows through discounted cash flow analysis.

IFRS

International Financial Reporting Standards are globally accepted principles that dictate how companies must maintain and report their financial statements.