Which of the Following Is the Best Advice to Follow

question 5

Multiple Choice

Which of the following is the best advice to follow when receiving telephone calls for others?

• A)Identify your colleague's whereabouts if you are answering his or her phone.
• B)Guarantee the caller that your colleague will return the call within a few hours.
• C)Verify telephone numbers and spelling of names when taking messages.
• D)Find your coworker immediately and report that he or she has an incoming call.

---

Definitions:

Intangible Rewards

Benefits or compensations that cannot be physically touched but are valued by individuals, such as recognition.

Prestige

The respect, admiration, or high status accorded to an individual, organization, or object based on their achievements, quality, or importance.

Indirect Order

A command or instruction delivered in a way that is not straightforward or direct.

Persuasive Messages

Communications designed to influence or convince the audience of a particular viewpoint, action, or decision through logical argument, emotional appeal, or credible assertion.