Customer Relationship Management (CRM) Systems Help Companies Track Customers' Interactions

question 32

True/False

Customer relationship management (CRM) systems help companies track customers' interactions with the firm and allow employees to call up a customer's past sales and service records, outstanding orders, or unresolved problems.

---

Definitions:

Mandatory Arbitration

A requirement that disputes between employees and employers must be resolved through arbitration rather than through court litigation.

Traditional Union-Management

Traditional union-management relationships involve interactions between labor unions and employers negotiating terms of employment, working conditions, and addressing disputes through established mechanisms.

Union Representatives

Individuals elected or appointed to act on behalf of members in a labor union, negotiating with employers and advocating for workers' rights.

Objective Standard

A benchmark or criterion that is not influenced by personal feelings, interpretations, or prejudice, used to make fair and impartial decisions.