In the Balanced Scorecard Framework, Which of the Following Factors

question 58

Multiple Choice

In the balanced scorecard framework, which of the following factors would considered most important to ensure that the organization is meeting customer expectations?

• A) profit and loss
• B) institutional knowledge
• C) customer satisfaction
• D) utilization of capital

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Definitions:

Sustainability Lens

A perspective or evaluation approach focusing on environmental, social, and economic sustainability in decision-making processes.

Sustainability Concepts

Ideas and strategies aimed at promoting sustainable development, including economic, environmental, and social sustainability dimensions.

Communications Revolution

A period of dramatic change in the means and speed of communication, significantly influenced by technological advancements, such as the internet and mobile devices.

Method

A systematic way of doing something, especially a planned or established procedure.