Examlex
Which of the following need to be present in a Customer Journey Map?
Relevant Aspects
Pertinent features or considerations that are directly related to the matter at hand or under discussion.
Forced-Distribution
A performance management system where employees are ranked and rated according to a pre-determined distribution curve, often leading to a certain percentage of employees being classified in categories such as high, medium, or low performers.
Performance Measurement
The process of quantifying the efficiency and effectiveness of past actions, using various indicators to assess outcomes against set standards or objectives.
Quality
The degree to which a product, service, or process meets or exceeds customer expectations or standards.