The Most Important Step of a Difficult Conversation Is ___

question 43

Multiple Choice

The most important step of a difficult conversation is ___.

• A) getting in the right frame of mind
• B) using the ILETS model
• C) seeking first to understand
• D) for each person to truly hear the other

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Definitions:

Persuasion

The act of convincing someone to do or believe something through reasoning or argument.

Out-group Homogeneity Effect

This psychological phenomenon refers to the tendency to view members of an out-group as more similar to each other than members of one's own group.

Non-Christian

A term used to describe individuals or groups who do not follow Christian beliefs or practices.

Dissonance Theory

A psychological theory proposing that inconsistency among beliefs, perceptions, and actions leads to discomfort, which people are motivated to reduce.