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Calcification Is Likely to Occur

question 21

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Calcification is likely to occur

Comprehend the importance of focusing on business processes to meet customer needs effectively.
Recognize how incentive compensation can be tied to performance measures, including those in a balanced scorecard.
Understand the concept of manufacturing cycle efficiency (MCE) and its calculation.
Understand the categories of performance measures, including financial, customer, internal business processes, and learning and growth.

Definitions:

Politically Correct

The avoidance of language or actions that could be offensive to others, particularly in relation to gender, race, or cultural sensitivities.

Dual-Process Approach

A theoretical model that suggests there are two distinct systems in the brain for processing information: one that is intuitive and automatic, and another that is deliberate and reasoning-based.

Biased Attitudes

These are prejudiced beliefs and feelings toward certain groups or individuals, often based on stereotypes and without factual justification.

Reflective Process

A cognitive mechanism by which individuals examine and analyze their own thoughts, feelings, and behaviors.

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