Services Are Strong in Intangibility, but They Tend to Have

question 25

True/False

Services are strong in intangibility, but they tend to have high perishability.

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Definitions:

Rationale Behind

The rationale behind refers to the underlying reasons or logic for a specific decision, action, or belief.

Identical Elements

Identical elements is a theory that suggests the transfer of learning depends upon the similarity between the training situation and the new situation.

Vertical Transfer

The process of transferring skills, knowledge, or information from one level of an organization to another, often from higher levels to lower ones.

Horizontal Transfer

The process in which an employee moves to a different job at the same level of hierarchy in an organization, often to gain varied experience or utilize different skills.