What Aspects of an Organization Do OD Interventions Seek to Change

question 12

Multiple Choice

What aspects of an organization do OD interventions seek to change?

• A) cultural context
• B) specific process features
• C) external environment
• D) task environment

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Definitions:

Technical Experts

Individuals who possess a deep, specialized knowledge in a particular field or technology, often consulted for their expertise.

Internal Customer

The person who depends on the other people in the company to provide the services and products for the external customer.

Mediator

A neutral third party who assists in resolving disputes by facilitating communication between conflicting parties with the goal of reaching an agreement.

Customer Service Ethics

Moral guidelines that govern the behavior and practices of individuals providing services to customers.