All of the Following Are Examples of Customer Contact Points

question 72

Multiple Choice

All of the following are examples of customer contact points except:

• A) a brand's website.
• B) a friend who recommends a brand.
• C) a brand's Instagram page.
• D) a sales clerk at a retail store.

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Definitions:

Hierarchical Sequencing

A method in project management and software development where tasks are completed in a specific, ordered sequence, often based on priority or dependency.

Employee Orientation

A process of introducing new employees to their roles, the company culture, policies, and their colleagues.

Coffee Breaks

Scheduled or spontaneous breaks during the workday allowing employees to rest and recharge, often involving social interaction.

Fire Alarm

A device that emits a warning signal, either audio or visual, in the event of fire, prompting evacuation and emergency response.