In CRM the Share of a Customer Refers to a Customer's

question 24

True/False

In CRM the share of a customer refers to a customer's potential value.

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Definitions:

Attempt to Impose

The act of enforcing or applying a rule, decision, or opinion upon others without their agreement.

Procedural Justice

The fairness of the processes that lead to outcomes, and how this perception of fairness can affect acceptance of outcomes.

Policies and Rules

Established guidelines and principles designed to govern behavior and decisions within an organization.

Ethical Dilemma

An ethical dilemma is a situation where a person is faced with a decision that involves a conflict between moral imperatives.