Examlex
In providing rewards for a frequency program, a variable ratio reward schedule is superior to regularly scheduled rewards.
Routine Collection
The systematic and regular gathering of data or samples for analysis.
Customer Perceived Value
The customer's evaluation of the difference between all the benefits and all the costs of a market offering relative to those of competing offers.
Complaint Resolution
Complaint Resolution involves the process and methods used by organizations to address, solve, and respond to customer complaints, aiming to restore customer satisfaction.
Customer Satisfaction
The measure of how products or services supplied by a company meet or surpass customer expectation.
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